Crypto FAQ
Gain actionable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver exceptional results.
Your security comes first. Blue Orion uses bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard your digital assets. We adhere to stringent financial regulations in Schweiz and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step tutorials and 24/7 support
- Try a risk-free demo with virtual funds
- Automated solutions that handle the heavy lifting for you
- Start with as little as and learn as you trade!
Bank card withdrawals are processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden fees—you always see the exact transaction amount before confirming.
Yes! Blue Orion is available in most countries worldwide (98+ and growing). During registration, select your country to confirm availability and view localized payment options. We adhere to all local regulations to keep your trading safe and legal.
- AI-powered recommendations — Get personalized coin picks tailored to your risk profile
- Ready-made portfolios – Curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live Market Signals - Real-Time Buy/Sell Alerts for Top Cryptocurrencies
24/7 support is available via live chat or email at info@serein-gainetra.com. Our average response time for urgent issues is under 15 minutes.
-
Licensed Service
- Registered with [FinCEN, FCA, and CySEC]
- Independent firms conduct regular audits
-
Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification where legally required
-
Your Funds Are Safeguarded
- Bank-grade security (the same standard as your online banking)
- 95% of assets held in offline cold storage
-
Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA, SWIFT — 0% fee)
- PayPal (instant processing)
-
Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT – 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our brokerage partner directly. If you do not have an account with a trusted brokerage partner, let us know and we will help you get started. If you experience any issues with your trading partner’s support, please contact us and we will work to resolve the issue.
Support Hours
Our customer service team is available 24/7 without interruption. In the unlikely event that immediate access isn’t possible, rest assured our support specialists will respond to your request as quickly as possible.
